The main reason why people make phone calls is either to share information, pass information or seek information. If none of the three is accomplished by telephone then the whole purpose of the call is defeated. The efficiency or otherwise of a central executive and the fact that the call center as a unit will depend entirely on the occurrence of any of the three events mentioned above. Unfortunately, in many real- life scenarios this does not happen in many call centers resulting in a large amount of waste, slippage and leakage.

To give an example, suppose that if a call center employee for about fifty and is able to get a response from only thirty clients and cannot reach or achieve the remaining twenty customers, then the productivity of that particular center employee is only 60% if it can be significantly increased if there was a way to increase the number of calls also a significant percentage point after the overall productivity of the central executive would rise considerably.

This is the whole philosophy that software auto dialer service has been designed.

All good things in life are the result of the needs and reminding us of the proverb "necessity is the mother of all inventions". The same is the case with the need for the use of the newest technology and most efficient in the industry of the centers. Business today is increasingly complex, competitive and highly unpredictable. Therefore only those companies that are able to adapt to changing situations without much loss of time are the ones that will survive and grow in the long term.

The auto dialer service is based on the concept of reducing waste and increasing productivity and overall efficiency of the call center unit. It has many new features and benefits such as auto dialer service, call queuing based on customer feedback, the availability and unavailability and other realities.

It makes better use of executives call centers to divert calls to the call center employees harmless ensuring better use of expensive human resources. It has other benefits, such as report generation based on various parameters that help to analyze the performance management of the center and take corrective action when necessary.

However, for the best use of center employees as well as the optimal use of this car training label is of paramount importance and should be a continuous process. Since this technology may seem confusing at first management should ensure that each and every call center employees are familiar and comfortable while using this technology.