Round-the-clock customer support enabled by time zone difference, and cost advantages are just the tip of the benefit iceberg. Read on to learn about all the paybacks that outsourcing voice process to India has to offer.
Historically, India is known for her hospitality. This trait is best displayed in her BPO voice process where there is a requirement for keen understanding of the customers, their wants and needs. Today, a call center is synonymous with India, a country that has been at the forefront of Business Process Outsourcing for more than two decades now. India still maintains its position of the most preferred outsourcing destination for call center services. It is a billion-dollar industry employing millions of people and is ahead of other Asian countries like China, Philippines, and Malaysia in call center services.
The India Factor
Through subcontracting, organizations worldwide seeks resources outside their organizational structure for all or a part of their call center function. BPO in India offers a wide variety of benefits that other countries do not. Several customers have benefitted by outsourcing their contact center requirements to India. Having call voice centers spread across major cities in India has become a norm for numerous global companies.
Six Prime Benefits of Outsourcing Voice Process to India
At least six principal benefits of contracting out Hire BPO executives to India can be identified:
1. Cost Advantages: An organization usually outsources its voice process call center functions since it is a cheaper alternative to an in-house call center facility. Outsourcing can save up to 50% of the total costs. For example, in India it only costs one-sixth or one-fourth of what it costs in U.S., UK or Australia.
Plus, when you outsource your call center operations to Indian locations, you save on your operating costs. You obtain customer support services at a competitive rate, quite different from other countries dealing in the same services.
2. Technological Sophistication: India is experiencing a boom in IT and telecommunications. India prides herself on having the largest number of ultramodern BPOs in the world. Her call agents work with advanced voice communication technologies, thus guaranteeing quick and reliable services 24x7. Most of the call center offices in India are equipped with high-end infrastructure and software in order to provide customer care services of high magnitude.
3. Educated Workforce: India abounds in a huge pool of educated workforce. She has the second largest English-speaking population in the world since English is India's second language and also the primary language for business transactions. Apart from English, India provides call center services in Spanish, French, and German. India also scores high on higher and technical education. She has a large number of IT literate individuals. Her computer literate technical manpower is another feather in the cap. All this makes her an ideal location for voice process outsourcing.
4. Time Zone Difference: The time zone difference between India and the western countries enables you to offer your clients call center services on a 24x7 basis. For instance, India is nearly 12 hours ahead of US. Taking advantage of this time difference, U.S outsourcing companies ensure that their customers receive round-the-clock support.
5. Rich Experience & Expertise: Professional call center experts from India with specialized skills and domain experience ensure that your customer requirements are met. On account of the fact that India is one of the first few countries to enter the call center outsourcing arena, her operational expertise is greatly valued and respected. She has had vast experience in addressing diverse customer needs across many business verticals and can handle every imaginable on-call scenario.
6. Helpful Governmental Policies: From the beginning, the Indian government has been very supportive of the IT and IT-enabled services industry with liberal policies on call center operations. Proactive provisions like a 10-year tax holiday give special thrust forward to the industry. The Indian government has also extended full support in establishing software technology parks with the latest infrastructure and facilities.
Conclusion
It can be convincingly concluded that India is the ideal destination for cost-effective and efficient call center services in voice process. Several factors work in tandem to etch a favorable place in India for the export invoice process. Call centers form a large part of BPO, and the contact centers that India provides will continue to play a pivotal role in delivering exemplary customer care services.
Engage with your customers on a new level by outsourcing voice process to India.
Historically, India is known for her hospitality. This trait is best displayed in her BPO voice process where there is a requirement for keen understanding of the customers, their wants and needs. Today, a call center is synonymous with India, a country that has been at the forefront of Business Process Outsourcing for more than two decades now. India still maintains its position of the most preferred outsourcing destination for call center services. It is a billion-dollar industry employing millions of people and is ahead of other Asian countries like China, Philippines, and Malaysia in call center services.
The India Factor
Through subcontracting, organizations worldwide seeks resources outside their organizational structure for all or a part of their call center function. BPO in India offers a wide variety of benefits that other countries do not. Several customers have benefitted by outsourcing their contact center requirements to India. Having call voice centers spread across major cities in India has become a norm for numerous global companies.
Six Prime Benefits of Outsourcing Voice Process to India
At least six principal benefits of contracting out Hire BPO executives to India can be identified:
1. Cost Advantages: An organization usually outsources its voice process call center functions since it is a cheaper alternative to an in-house call center facility. Outsourcing can save up to 50% of the total costs. For example, in India it only costs one-sixth or one-fourth of what it costs in U.S., UK or Australia.
Plus, when you outsource your call center operations to Indian locations, you save on your operating costs. You obtain customer support services at a competitive rate, quite different from other countries dealing in the same services.
2. Technological Sophistication: India is experiencing a boom in IT and telecommunications. India prides herself on having the largest number of ultramodern BPOs in the world. Her call agents work with advanced voice communication technologies, thus guaranteeing quick and reliable services 24x7. Most of the call center offices in India are equipped with high-end infrastructure and software in order to provide customer care services of high magnitude.
3. Educated Workforce: India abounds in a huge pool of educated workforce. She has the second largest English-speaking population in the world since English is India's second language and also the primary language for business transactions. Apart from English, India provides call center services in Spanish, French, and German. India also scores high on higher and technical education. She has a large number of IT literate individuals. Her computer literate technical manpower is another feather in the cap. All this makes her an ideal location for voice process outsourcing.
4. Time Zone Difference: The time zone difference between India and the western countries enables you to offer your clients call center services on a 24x7 basis. For instance, India is nearly 12 hours ahead of US. Taking advantage of this time difference, U.S outsourcing companies ensure that their customers receive round-the-clock support.
5. Rich Experience & Expertise: Professional call center experts from India with specialized skills and domain experience ensure that your customer requirements are met. On account of the fact that India is one of the first few countries to enter the call center outsourcing arena, her operational expertise is greatly valued and respected. She has had vast experience in addressing diverse customer needs across many business verticals and can handle every imaginable on-call scenario.
6. Helpful Governmental Policies: From the beginning, the Indian government has been very supportive of the IT and IT-enabled services industry with liberal policies on call center operations. Proactive provisions like a 10-year tax holiday give special thrust forward to the industry. The Indian government has also extended full support in establishing software technology parks with the latest infrastructure and facilities.
Conclusion
It can be convincingly concluded that India is the ideal destination for cost-effective and efficient call center services in voice process. Several factors work in tandem to etch a favorable place in India for the export invoice process. Call centers form a large part of BPO, and the contact centers that India provides will continue to play a pivotal role in delivering exemplary customer care services.
Engage with your customers on a new level by outsourcing voice process to India.