Accuracy is undoubtedly very important in medical field.
The similar thing holds true for medical answering service as well.
The answering system you are using must provide you accurate information so that you could plan your actions accordingly in order to ensure smooth operations.
There are two options available to you in this regard - you can either opt for a manual call center or an automated service.
The following explanation will help you understand why the virtual system ensures better accuracy and how the manual system puts accuracy at a great risk.
Recording The Contact Number Of The Patient In order to call back the patients and respond to their queries, you will need their contact numbers.
In a conventional medical answering service, the person handling the calls records the contact number of the caller (patient) manually.
What if they do not record the number properly and there is some typo mistake, such as writing 1 instead of 7? You will be provided with wrong call back numbers and therefore you will not be able to respond to your patient's queries.
Instead, you will be dialing a wrong number and will invite embarrassment for yourself.
On the other hand, there is no such risk with a virtual system because the number is recorded automatically.
It always records correct number and you will never have such problems with it.
Message Recording Even if the patient's number is correct, if the representative at the conventional medical answering service center records incorrect or incomplete message, you may have difficulty in understanding patient's queries.
So, you may have to listen to their complete story again when you call back.
Besides that, it will be an extempore for you, as you will have to respond to their queries then and there.
You will get no time to study the case and prepare the best answers.
On the other hand, virtual system records complete messages in patient's words only.
So, it completely eliminates any chance of mistakes or errors.
This way, it does not only save you a great deal of time, but it also provides you sufficient amount of time to study the case.
So, you can be well prepared to face the patient's queries when you call them back.
Identifying The On-Call Doctor If there are several doctors in your clinic, such as specialists for different departments, you will definitely like a medical answering service that transfers the call to the right point of contact.
What if the representative at the manual call center transfers the call of a heart patient to a gynecologist instead of a cardiologist? It will make things quite inconvenient for both you as well as your patient.
You can avoid getting into such unpleasant situations by choosing an automated system.
Overall, since everything is automated in a virtual medical answering service, the chances of errors and mistakes are absolutely zero.
That is the reason why when it comes to ensuring accuracy, the virtual system emerges as a much better option as compared to the conventional one.
The similar thing holds true for medical answering service as well.
The answering system you are using must provide you accurate information so that you could plan your actions accordingly in order to ensure smooth operations.
There are two options available to you in this regard - you can either opt for a manual call center or an automated service.
The following explanation will help you understand why the virtual system ensures better accuracy and how the manual system puts accuracy at a great risk.
Recording The Contact Number Of The Patient In order to call back the patients and respond to their queries, you will need their contact numbers.
In a conventional medical answering service, the person handling the calls records the contact number of the caller (patient) manually.
What if they do not record the number properly and there is some typo mistake, such as writing 1 instead of 7? You will be provided with wrong call back numbers and therefore you will not be able to respond to your patient's queries.
Instead, you will be dialing a wrong number and will invite embarrassment for yourself.
On the other hand, there is no such risk with a virtual system because the number is recorded automatically.
It always records correct number and you will never have such problems with it.
Message Recording Even if the patient's number is correct, if the representative at the conventional medical answering service center records incorrect or incomplete message, you may have difficulty in understanding patient's queries.
So, you may have to listen to their complete story again when you call back.
Besides that, it will be an extempore for you, as you will have to respond to their queries then and there.
You will get no time to study the case and prepare the best answers.
On the other hand, virtual system records complete messages in patient's words only.
So, it completely eliminates any chance of mistakes or errors.
This way, it does not only save you a great deal of time, but it also provides you sufficient amount of time to study the case.
So, you can be well prepared to face the patient's queries when you call them back.
Identifying The On-Call Doctor If there are several doctors in your clinic, such as specialists for different departments, you will definitely like a medical answering service that transfers the call to the right point of contact.
What if the representative at the manual call center transfers the call of a heart patient to a gynecologist instead of a cardiologist? It will make things quite inconvenient for both you as well as your patient.
You can avoid getting into such unpleasant situations by choosing an automated system.
Overall, since everything is automated in a virtual medical answering service, the chances of errors and mistakes are absolutely zero.
That is the reason why when it comes to ensuring accuracy, the virtual system emerges as a much better option as compared to the conventional one.