After the First World War Steven hotel later known as Hilton hotel was build in Chicago with 3000 rooms in the central commercial area of the city this was specifically a convention hotel. On that time these kind of services started their houses but later these houses or family home developed in to loading places turning themselves in form of INNS. These INNS were developed a long with the coffee shops and developed bars. While these INNS were progressing in England Europe saw the development of restaurants new ideas of preparing meals and serving theme were introduced sidewalk cafés and coffee shop converted in to completed and sophisticated restaurants similarly European cuisine and specialization in the art of cooking French were pioneer in the art of sophisticated meal and had introduced virilities of cooking style. Mean while china had developed an excellent system of highway for their service the mughals in the sub continent of Indian specially Sher Shah Soori made traveling safe his greats feat was constructed of high ways the GRAND TRUNK road building give shelter service .In 1889 SAVOY hotel in London set the standards with its own electricity with the railway significant development took place in high industry previously innkeeper on coach provided facility for bath men and animals this new development of railroads most of theme went out of business new demand railways stations were the most popular location or INNS

Front desk

The front office staff is the most visible group to the guest they are the first to greet the guest at first front office staff receive the guest at air port when they reach the hotel door man greet theme and after that concierge, bell men receptionist, telephone operator.  guest relation officer, duty manager  to ensure that  the guest leave the hotel with positive impression.

Structure of the front office

The front office is part of the whole organization. Front office must be defined as a bundle of duties and guest services. Large hotel have easily identifiable department, which becomes less so as the hotel gets smaller and various duties are taken over by a reduced member of employs

Duties of Front desk

Room's sales and assignment are the chief duties of the receptionist. A receptionist is expected to have excellent knowledge of the organization of the hotel and he is expected to be familiar with the requirements of the people from different countries visiting Pakistan .The receptionist should know the geography of the city, weather condition, facilities available and shopping center ect .he is also coordinate with the other department particularly the house keeping by informing them of their arrivals or departure and with cashier when checking out any guest.

Room reservations

Room reservation are received, processed and conformed by this section of the front office. Reservation comes to the front office by telephone, fax, mail, or in person. The reservation assistant under the supervision of reservation manager or a supervisor mainly does this. Reservations are maintained on a day to day basis for a year and in less detail for three to five years.