- 1). Evaluate your business and practices to determine your company's customer service goals. Take into account the needs of your company, your employees and, most important, your customers.
- 2). Write a clear, detailed list of customer service traits and skills you'll require of your employees--for example, a friendly demeanor, a willingness to listen, a desire to help people, an ability to remain calm and grounded in difficult situations and a willingness to learn and adapt.
- 3). Train your employees by engaging in role-play scenarios of situations they will encounter while serving your customers. Listen to any suggestions your people may offer and make the training a collaborative effort.
- 4). Enable your team to serve your customer's various needs. Don't have such rigid guidelines that customers must turn only to upper management to have problems resolved, as this will leave customers with a bad impression of your business.
- 5). Reevaluate your customer service requirements on a routine basis. Factor in any experiences your employees have gained while interacting directly with your customers and consider any feedback your company receives from your customers.
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