Usually when you have technical problems with your site you call the support department of your web host. When you call support is clear that you could not resolve the problem yourself and want a quick solution from the technical team.
It's good to have in mind a few small ideas to remember when you send your problem to the support team:
1) Explain the problem as best as possible and try to make yourself understood in the first attempt to avoid the need for endless discussions. It is better to explain from the beginning things like:
- when you noticed the problem
- what were you doing when you have noticed the problem
- if it is the first time when this problem occur
- what operating system you use and in what programs you were working at that moment
2) Try to understand the situation if you have a minor problem and have patience with the support team to solve them.
In general, appeared and reported errors are resolved by technicians in the order of their importance to avoid major problems. There are several categories of problems, in order of their importance: Outages, Breakages, Time Sensitive Operations, Ongoing Problems and Non-Critical Operations.
3) After explaining your problem to the support team there are some guidelines you should follow them:
a) Keep in mind that the technical team can only resolve problems arising in the services offered by the web hosting company.If your problem is about the design of the site then it is clear that the technician can not solve the problem and will have to do it yourself.
b) Allow time to the support team to solve the problem because very often there are issues more important than yours that require special attention for proper web hosting services. Be patient and be sure that your turn will come.
c) When it takes a lot of time to solve your problem is better to ask what happens but be careful to do it in a polite way and do not start to bring injury that probably will create more problems for you. It is true you pay for those services but at the same time you can not know exactly what the problem is until the support team from your web hosting provider send a response to you.Usually minor problems can be solved quickly and more serious problems can be time consuming. Our advice is to be more indulgent and at the same time if you wish to contact the support team to find out details you can do so but in an acceptable way.
d) Try not to make the same mistakes every time. If you forgot your password now and call the support team then try to save your password. It is better to learn from mistakes and try not to stress the support team to explain the same thing several times.
It's good to have in mind a few small ideas to remember when you send your problem to the support team:
1) Explain the problem as best as possible and try to make yourself understood in the first attempt to avoid the need for endless discussions. It is better to explain from the beginning things like:
- when you noticed the problem
- what were you doing when you have noticed the problem
- if it is the first time when this problem occur
- what operating system you use and in what programs you were working at that moment
2) Try to understand the situation if you have a minor problem and have patience with the support team to solve them.
In general, appeared and reported errors are resolved by technicians in the order of their importance to avoid major problems. There are several categories of problems, in order of their importance: Outages, Breakages, Time Sensitive Operations, Ongoing Problems and Non-Critical Operations.
3) After explaining your problem to the support team there are some guidelines you should follow them:
a) Keep in mind that the technical team can only resolve problems arising in the services offered by the web hosting company.If your problem is about the design of the site then it is clear that the technician can not solve the problem and will have to do it yourself.
b) Allow time to the support team to solve the problem because very often there are issues more important than yours that require special attention for proper web hosting services. Be patient and be sure that your turn will come.
c) When it takes a lot of time to solve your problem is better to ask what happens but be careful to do it in a polite way and do not start to bring injury that probably will create more problems for you. It is true you pay for those services but at the same time you can not know exactly what the problem is until the support team from your web hosting provider send a response to you.Usually minor problems can be solved quickly and more serious problems can be time consuming. Our advice is to be more indulgent and at the same time if you wish to contact the support team to find out details you can do so but in an acceptable way.
d) Try not to make the same mistakes every time. If you forgot your password now and call the support team then try to save your password. It is better to learn from mistakes and try not to stress the support team to explain the same thing several times.