- In some cases, 7-Elevens are open 24 hours, which means that cleaning and preparation of the store must be done during slow periods of business. On the other hand, if the store posts the hours supplied in its name (7 a.m. until 11 p.m.), the first part of the day, prior to opening, is spent ensuring that the shelves are stocked and the store is clean. It is important to make sure that everything is spotless to begin the day, as traffic will cause dirt and grime to accumulate and business will deplete the shelves of merchandise.
- The most basic aspect of a 7-Eleven is convenience. While it is part of a chain and not an individual store, each chain depends upon regular customers for whom it is a simple and quick place to frequently shop. Thus, a good portion of a 7-Eleven owner's job is spent working with customers, answering questions, providing guidance, and assisting them in the checkout process. Some customers will be there on impulse buys as they are passing through. Others will be regulars, using the 7-Eleven as an avenue to purchase groceries, lottery tickets, and other regular items.
- In addition to other duties, the owner of a 7-Eleven must perform his own bookkeeping, unless he is able to afford an accountant. Each owner must keep a record of all sales and check them versus the amounts of money in the register. In addition, the costs of restocking supplies must be accounted with revenues, as well as the salaries of employees. Franchise costs and leases most also be figured into the budget, which means that a 7-Eleven owner must always be looking at revenues and keeping an eye on the amount of money going out and coming in. If a particular location is not making money, an owner must look into moving to another, more profitable location.
- One of the advantages of choosing to own a 7-Eleven over other kinds of franchises is the level of support that the company provides. Included with the cost of the franchise are resources to help the owner identify what items are in high demand to ensure they are always stocked. The 7-Eleven company also provides a number of services, including helping to pay for utilities, offering financing for day-to-day costs, and helping maintain the equipment and the land on which the store is built. The 7-Eleven franchise also provides resources for record keeping and bill paying, as well as providing consultants for twice-weekly meetings to discuss optimizing profitability. As a result, an owner of a 7-Eleven can expect to spend a certain portion of each day communicating with the central 7-Eleven office. This time will be spent giving reports on the day-to-day operation, as well as regular updates on sales, expenses and total profits.
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